The North Carolina General Statutes establish the right of an inmate to contact family, friends or other persons to inform them of where they are and their conditions of confinement and what it would take for them to be released. In addition to any telephone access provided by the arresting agency, the booking area of the jail contains telephones for inmate use which are equipped to provide “free” local calls. Long Distance calls are made “collect” or with a calling card purchased at the jail.
After completing the booking process, inmates remaining in custody will be assigned to a housing unit, where telephones are available in the common areas or “dayrooms.” Under normal conditions inmates have access to telephones for several hours each day. Telephones are not available during certain activities such as meals, temporary lockdowns, etc. Telephone access may be restricted for disciplinary reasons.
If an inmate is attempting to contact you, a recorded message will inform you that the call is from an inmate at the Cumberland County Jail. During the recorded message, you will receive options to accept the call, refuse the call, be informed of the applied calling charges, or "block future calls" to your telephone number. A citizen who chooses the “block future calls” option, is provided with GTL’s toll free Customer Support number. This number is also published on GTL’s Web site, www.GTL.net and on telephone bills that include inmate calls. You will not be charged for the call unless you accept the call through keying in the appropriate option. The maximum length of the call is 15 minutes. A recorded message will alert you when the call has reached 14 minutes and there is only one minute remaining. All calls are subject to monitoring and recording.
Inmates may not receive incoming calls or messages. In the event of an emergency, please contact a supervisor. He or she will determine if notification of the inmate is appropriate.
Inmate telephone service is provided by an outside telephone service. To help inmates stay connected with the outside world, the following calling options are provided.
Collect calls are made when an inmate places a call which is accepted and paid for by the receiving party (the inmate’s family or friends.) Note: Inmates cannot place collect calls to cell phones, business phones, hospitals and many other commercial phones numbers or to telephones that are blocked from receiving collect calls.
Prepaid calls are set up by an end user (the inmate’s family or friends) to eliminate the problem of blocked calls. Inmates can place prepaid calls to cell phones, businesses or numbers that are blocked from receiving collect calls. When the inmate calls the end user the costs of the call are deducted from the called party’s prepaid account.
To set up a prepaid account or if there are problems or questions about the inmate telephone system you may call Global Tel Link at 1-866-230-7761 or 1-877-650-4249. You may contact them from 8:00 AM to midnight Monday through Friday and from 9:00 AM to 8:00 PM on Saturday and Sunday.
If you are having difficulties receiving calls from an inmate at the Cumberland County Jail, your telephone number may be blocked by either Global Tel*Link, or your local telephone service provider. Global Tel*Link has instituted a maximum dollar amount that may be incurred during each month. If your bill exceeds collect calls totaling $50.00 per day up to $150 per month for a given destination number additional collect calls to that number are blocked. To resolve any problems with receiving calls, you should first contact Global Tel*Link, at 1-866-230-7761 or 1-877-650-4249. Customer Service Hours of Operation (Eastern Standard Time): Monday thru Friday: 8AM – 12 AM and Saturday and Sunday: 9AM – 8 PM. GTL can verify why the block was placed on your telephone number, and can assist you in the process to unblock your telephone number. In some cases, they may instruct you to contact your local telephone company, whom in some cases can institute a collect calls block on your telephone number.
Cumberland County Jail inmates are also allowed to place domestic and international calls using a GTL Calling Card, made available to inmates, and specifically designed for Cumberland County. Prepaid cards may be purchased through the inmate commissary.
Outside (non Global Tel Link) telephone cards are not compatible with the GTL inmate phone system and may not be sent to inmates.