cumberland county north carolina

sheriff's office

131 Dick Street, Fayetteville, NC 28301
(910) 323-1500

cumberland

county jail

Detention Center
204 Gillespie St.
Fayetteville, NC 28301
(910) 672-5630

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Employee Complaints

A MESSAGE FROM THE SHERIFF

 
Cumberland County Sheriff’s Deputies are sworn to protect the rights of all citizens regardless of race, age, sex, nationality, religion, or political preference. This applies to those who are taken into custody as well.

The men and women of the Cumberland County Sheriffs Office take this charge seriously, and for that reason , we have adopted internal safeguards to discourage abuse of authority by our employees. Complaints regarding such abuse are vigorously investigated.

If you feel an employee of this Office has acted in an abusive or unprofessional manner toward you or others, I encourage you to report that employee to a supervisor. This information is being provided to assist you in that process.

Our goal is to provide you with quality law enforcement in the spirit of community cooperation. You help us improve and perpetuate that service when you report poor law enforcement performance.

OUR POLlCY…

 
It is the policy of the Cumberland County Sheriff’s Office to vigorously and thoroughly investigate all complaints against its employees. These investigations ensure to preserve the public’s confidence in our willingness to oversee and control the actions of our employees. All such investigations are conducted in a fair and expeditious manner in accordance with established policies and procedures, as well as State and Federal laws and regulations.

WHO MAY COMPLAIN?

 
Any citizen , regardless of age, sex or nationality, who witnesses or has direct knowledge of deputy misconduct may file a complaint. The citizen does not have to be personally involved to do so.

WHEN SHOULD YOU COMPLAIN?

 
Whenever you witness behavior by any employee which is contrary to the Sheriff’s Office policy, is in violation of County, State or Federal law, involves the use of excessive force, or involves discourteous or abusive treatment.

Complaints may be filed through the Cumberland County Sheriff’s Office website, in-person at the Cumberland County Sheriff’s Office, U.S. Mail, telephone, or anonymously.

RESPONSIBILITY – OURS AND YOURS…

 
The Sheriffs Office views all citizen complaints against its employees very seriously and actively pursues investigations into misconduct. For this reason , you must ensure that your complaint is based on fact. False reporting in an attempt to unjustly subject an employee to undeserved discipline, slander, or place their employment in jeopardy can result in criminal charges and/or a civil suit by the employee involved.

Every complaint is allocated for investigation by the Sheriff. Lower level allegations are investigated by the Division Level. Serious allegations are investigated by the Office of Professional Standards.

WHAT IS THE COMPLAINT PROCEDURE?

 
The investigating supervisor interviews all witnesses and parties involved. The disposition will fall into one of the following categories:

Sustained: The employee committed all or part of the alleged act.

Not Sustained: The investigation produced information  insufficient to prove or disprove the allegation.

Exonerated: The employee committed all or part of the alleged act, but the act was justified, lawful and proper.

Unfounded: The employee did not commit the alleged act.

If a complaint is sustained, disciplinary action is taken which consists of one or more of the following progressive measures.

Counseling: A written form of discipline to assist in problem solving and may be preventative or corrective in nature.

Training: Remedial training to correct or improve performance.

Reprimand: A written form of discipline used in cases where an  offense has been committed which requires more serious disciplinary action than a counseling notice.

Suspension: The employee is suspended from duty without pay.

Demotion: The employee is reduced in rank and pay.

Termination: The employee is removed from duty, ending that employee’ s employment with the Sheriffs Office.

 

WHAT WILL BE TOLD YOU?

 
County, State and Federral personnel laws govern and employee’s rights. Diciplinary action is not subject to public disclosure without a court order.

You will be advised of the completions of the investigation, but not the findings.

Please click on the link below to complete the Complaint form.

 

Complaint Form

 

OUR COMMITMENT TO YOU…

 
Courteous and professional, coupled with a prompt and objective response to complaints, is highly valued in our organization. The Cumberland County Sheriff’s Office has an excellent service record, and it is our hope that your contacts with our employees are positive. If not, it is our goal to achieve a resolution to your  complaint. Of course we will also like to hear from you when we have provided you with a commendable service.


Supervisor – Captain Sean Swain – (910) 321-6814

Lt. Melissa Hill – (910) 321-6753

SSgt.  Bruce Morrison– (910) 321-5419

Paralegal – Barbara Travelstead – (910) 677-5420

* Contact us via  Email.

Hours of Operation:  M – F 8:00am – 5:00pm

After hour emergencies should contact the Watch Commander at (910) 677-5432

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